Help Desk
A unique web-based ‘end to end’ management tool for simplifying the process and control of running day to day maintenance operations throughout medium to large scale property portfolios. Intrinsic features include:
- Logging of Property Problem Reports (Centrally or direct by ‘Remote’ Site Users)
- Raising of ‘Purchase Orders’ for maintenance action (selected users only)
- Tracking and recording progress of maintenance actions through to completion
- Work management facility for ‘in-house’ maintenance personnel
- Measurement of both Helpdesk and Contractor performance v targets
- Recording of contractor invoice details
- Comprehensive review of financial expenditure
- On-line ‘Quality’ reporting for ‘Remote’ Site Users following completion
- Comprehensive ‘Search’ facility across the whole system
Property System Review Articles
WebFacilities Helpdesk Article (PDF 1.16Mb)
WebFacilities User Survey Article (PDF 765Kb)
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